Privacy Policy

LCO Onehunga Limited - Privacy Policy

Updated 9 June 2026

1. Background

1.1. This Privacy Policy sets out how we collect, use, store and disclose your personal information. When we refer to "LCO", "we", "us" or "our" in this Privacy Policy, we mean LCO Onehunga Limited.

1.2. We take our obligations in relation to your personal information seriously and we are committed to protecting your personal information and ensuring we comply with all relevant privacy laws, including the Privacy Act 2020.

1.3. By using our services, you agree to this Privacy Policy. If you do not agree, you may not be able to access our services.

1.4. LCO may change this Privacy Policy from time to time, for example, if we offer new services or where we need to change how we use your information in order to improve our services. We will post our updated Privacy Policy to our website on the date it will take effect. By continuing to use our services after our updated Privacy Policy has been posted, you agree to any changes to the Privacy Policy. 

2. What information do we collect about you?

2.1. We collect your information for lawful purposes connected to our services or activities, for purposes directly related to this or where you have agreed we can do so. Information we may collect includes:

2.1.1. your name, contact details, address, identification details, and information relevant to your role in a proposed or actual residential property transaction (for example, as vendor, purchaser, prospective purchaser, guarantor, trustee, attorney or authorised representative);

2.1.2. your purchase intention, including price range interest;

2.1.3. proof of identity, address verification information, source of funds or source of wealth information where required, bank account details, and other information needed to administer deposits, settlements, anti-money laundering and countering financing of terrorism checks, or other legal compliance processes;

2.1.4. your image or attendance details captured at our offices, open homes, inspections, auctions, or other property-related events (via CCTV);

2.1.5. public social media account or page details and information you provide when you enquire about, inspect, list, or make an offer in relation to residential property;

2.1.6. vehicle registration details and visit information where relevant to attending viewings, accessing secured premises, parking at our offices, or managing inspectionsvehicle;

2.1.7. information about your engagement with appraisals, listings, marketing campaigns, open homes, inspections, promotions, offers or other property related communications;

2.1.8. your communications with us (which may include recordings of telephone conversations, emails and other written communications);

2.1.10. analytics information including your IP address, internet usage and website activity; and

2.1.11. any other information you provide to us from time to time.

3. How do we collect your information?

3.1. We collect information from you, including information you provide via mobile apps, website, telephone, by email, in person meeting, social media platforms, open homes, enquiries about properties or selling/buying with us, signing up for newsletters or any subscription or registration process. Please be aware that we may collect some of your information through CCTV cameras, which we use for general security purposes. We may also collect your information from anyone you have authorised, including third party real estate agents who are jointly instructed with us to effect the sale of residential property or from other third parties where that information is publicly available or where it is otherwise permitted by the Privacy Act.

3.2. If possible, we will collect information from you directly. In some cases, we may collect your personal information indirectly from real estate agents marketing this project, the names and addresses of which are listed on the “Fabric2” website.  The purpose of this collection is consistent with paragraph 4 below.  The same rights of access and correction detailed in paragraph 9 below also apply to the indirect collection of personal information.  

3.3. We use cookies (and other tools which perform similar functions, like beacons, local storage and universal tokens) to gather and store information about your use of our services. These tools do not identify you directly but the information collected will be linked to a unique user identifier code that is assigned to you. This allows us to use the information collected by the tools to understand more about your viewing habits and interests, and helps us to deliver our services to you.

3.4. If you give us any information about anyone else, you must have their consent to give us the information before you do so.

3.5. We may use a third party application to collect personal information from you in order to manage enquiries, register attendees for open homes or auctions, facilitate inspections, process offers, verify identity, or support transaction administration and compliance. You authorise such collection and use, which will be in accordance with this Privacy Policy.

4. How do we use your information?

4.1. We use your information only for purposes you have agreed to, for communicating with you for purposes directly related to our functions, services or activities including marketing our services and products to you or where we are authorised to under the Privacy Act.

4.2. Examples of when we may use your information include:

4.2.1. for the sale and purchase of real estate, marketing and promoting our real estate services and current and future properties, providing market information, news and events and conducting market research and surveys; 

4.2.2. to manage health and safety within our properties, offices, open homes, auctions and inspections;

4.2.3. to provide residential property sales services to you, including appraisals, agency services, marketing, arranging inspections, managing offers, negotiating transactions, and supporting settlement processes;

4.2.4. to help us offer, manage, improve and promote our residential property sales services and related operations;

4.2.5. to understand and analyse how you engage with our residential property listings, services, products, offers, events or other benefits;

4.2.6. to notify you of property listings, services, products, offers, events or other benefits offered by us or our business partners that we think may be of interest to you;

4.2.7. to conduct market research and to contact you with market, research or survey communications;

4.2.8. to process transactions and administer accounts you have with us including offers, deposits, agency agreements, settlements and compliance records;

4.2.9. for the prevention, detection, investigation and analysis of incidents and offences in and around our properties and for general security purposes;

4.2.10. to track usage patterns across our websites and digital channels, such as the pages you visit, the time you spend on each page, the date and time of your visit, and referring pages;

4.2.11. ensure appropriate advertising is being shown, based on this data and limit the frequency of display for certain ad formats; and

4.2.12. any other purposes you agree to.

4.3. We may also use third parties (including Google, Meta, other digital tag and tracking providers, HubSpot, Eventbrite, SurveyMonkey and Mailchimp) to capture, track and analyse our user information and help us manage and optimise business decisions, including marketing communications. Among other things, these companies take information about visits to our sites to assist us with analysing the site's performance and the effectiveness of advertising so we can optimise our services for users, retailers and advertisers.

5. Marketing communications

5.1. You consent to us, our business partners or real estate agents sending you information connected with the above collection and use purposes via email or text message when you provide us with your email address and/or mobile phone number. You may be sent other information we think you may be interested in and which may market and promote our residential property services, listings, or related offerings. The messages you receive from LCO will have instructions for how you can remove yourself from our mailing list.

5.2. Email marketing will only be sent to your email address if you have given your consent. You may unsubscribe to any email marketing message at any time by following the unsubscribe instructions contained in the message.

6. Who do we give your information to?

6.1. We will only disclose your information where you have authorised such disclosure, where disclosure is connected to one of our functions or activities or where we are able to under the Privacy Act.

6.2. Examples where we may disclose your information are:

6.2.1. to service providers in order to provide our services to you.  A business that supports our services and products may be located outside New Zealand.  This may mean that your personal information is held and processed outside New Zealand; 

6.2.2. to our business partners, real estate agents, marketing providers, or parties involved in a proposed or actual residential property transaction, where that disclosure is authorised by you, reasonably necessary for the transaction, or otherwise permitted by law;

6.2.3. to law enforcement agencies, regulators, courts, tribunals, or other authorities where required or permitted by law, including for the purposes of prevention, detection, investigation and analysis of incidents, offences, fraud, money laundering, or other unlawful conduct;

6.2.4. to meet our legal obligations;

6.2.5. in order for us to sell any of our assets and parts of our business; and

6.2.6. for legal or auditing purposes.

7. How do we store your information?

7.1. We take reasonable steps to ensure that your information is protected against loss, unauthorised access and other misuse. We adopt policies and procedures to protect your information, and we review these regularly. Personal information may be stored via third party data facilities and in cloud storage located inside and outside New Zealand.

8. How can you control cookies and the cookie information we collect?

8.1. Most browsers accept cookies automatically but you can choose to refuse cookies by turning them off in your browser and/or deleting them from your hard drive. You do not need to have cookies turned on to use our websites, but you may need them for customisable areas of sites we may develop in the future. If your cookies are turned off we will not have any control over the frequency of display of certain ad formats. This could affect your browsing experience. Additionally, you can consider utilizing your browsers “Private Browsing” feature to prevent cookies being stored long term. Modern web browsers offer private browsing features such as "Incognito Mode" in Chrome or "Private Browsing" in Safari.

9. Access to, correction, modification and deletion of your information

9.1. We take reasonable steps to ensure that the information we hold about you is accurate. You have the right at any stage to request us to provide you with access to your information. We will respond to any request by you to correct or access your information as soon as practicable following receipt of such request, but there are exceptions under the Privacy Act where we may not be able to do so. We will tell you if that is the case.

9.2. If you have any questions or requests for your information, please contact us at [email protected]. If you would like more information about privacy in general, please refer to the Privacy Commissioner’s website: www.privacy.org.